If the glasses have any issues or you're not 100% satisfied with the products you received, we accept returns within 30 days of receipt for most items which in unused condition.
If there is no problem with the quality, and the customer does not like to return it, the customer has to bear the shipping cost.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no additional charge.
Note: Our warranty doesn’t cover damage and/or return requests caused by accidents, negligence, or improper care.
Style or size problem:
if you do not like the style or the size does not fit, we can provide a one-time replacement for you. We will also need to charge an express fee (you can choose other styles on our website for a replacement with a price difference charged);
Uncomfortable prescription: wearing glasses comes with an adjustment period. Some people experience minor headaches, sore eyes, and dizziness when wearing a new pair of glasses. Usually, we recommend customers get used to the glasses (especially progressive lenses) for 3-5 days. If you still experience the issues mentioned above, please contact us.
The replacement caused by the wrong and unusable customized lens caused by the customer's personal reasons requires the customer to pay the extra cost of re-customizing the lens and the shipping fee for reissue;
If you want to modify/cancel your order, please contact EFE Customer Service Team（firstname.lastname@example.org) after placing the order. An extra charge will be generated if there is a price difference. For any requests for modification/cancellation during customization or after shipment, please refer to the chart below to check the additional charges.
A refund request was made after the glasses had been shipped and in transit, we can only refund 50% of the amount of the order due to the cost of the order. And the customer needs to return the glasses to our warehouse after receiving the glasses.
How To Claim A Return:
1. Please contact us by email at email@example.com, and include:
1) Your order number or the order screenshot.
2) The items that you want to return and the reasons. (Your reasons or suggestions are very valuable for us to improve our products and services continuously).
2. Our customer service will reply within 24 hours via email (firstname.lastname@example.org) by informing you of EFE's local warehouse address and consignee information.
3. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. And the returned items must have no visible signs of wear or use.
4. After you send the products to EFE's warehouse, please share the tracking number with us via email.
5. We will process it within 5 working days after we receive your package. Once your refund has been processed, you will receive a confirmation email.
1. Please do not return to the address on your package. That is not our return warehouse and it will affect the processing of your return. Please contact us and get right return address in advance.
2. The reason for the return isn't a result of an EFE's error, the original shipping fee and return shipping fees are non-refundable.
Feel free to contact us: