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Return & Refund

RETURN & REFUND

If the glasses have any issue or you're not 100% satisfied with the products you received,  we accept returns within 30 days of receipt for most items which in unused condition.

If you feel there is a manufacturing error, return the glasses for inspection within the 30 days warranty period. If our inspection shows the glasses were made incorrectly, we will ship new glasses for you at no additional charge.

It can be returned due to product quality problems, and the shipping cost is borne by the seller.

If there is no problem with the quality, and the customer does not like to return it, the customer has to bear the shipping cost.


How To Claim A Return:

1. Please contact us by email at cs@efeglasses.com, and include:

1) Your order number or the order screenshot.

2) The items that you want to return and the reasons. (Your reasons or suggestions are very valuable for us to improve our products and services continuously).


2. Our customer service will reply within 24 hours via email (cs@efeglasses.com) by informing you EFE's local warehouse address and consignee information.


3. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. And the returned items must have no visible signs of wear or use.


4. After you send the products to EFE's warehouse, please share the tracking number with us via email.


5. We will process it within 5 business days after we receive your package. Once your refund has been processed, you will receive a confirmation email.


Notice: 

1. Please do not return to the address on your package. That is not our return warehouse and it will affect the processing of your return. Please contact us and get right return address in advance.


2. The reason for the return isn't a result of an EFE's error, the original shipping fee and return shipping fees are non-refundable.


Feel free to contact us: 

cs@efeglasses.com


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E-mail:info@efeglasses.com
Tel: +1 805-7692030
Address: Room 309, No. 168 in
Zhongkai Road, Songjiang District,
Shanghai, China