SHIPPING POLICY

Shipping Area

Shipping available to: U.S. (contiguous), Canada, Australia & parts of Europe.

Delivery Time

Custom lenses typically take 1-4 business days to produce before shipping.

Usually, it may take 3-8 business days for DHL Express and about 14-23 working days for standard shipping, depending on your place and shipping carriers. 

Change Address

1. You can change your shipping address before we ship.

2. For security purposes and requirement of carriers, we’re unable to change the address of the package once it has been shipped.

*Please confirm your shipping address and make sure it is correct at checkout. We are not responsible for any invalid address.

Order Tracking

You can track your order and shipping & handling information on your account (log in now) on www.efeglasses.com. 

For more shipping information, send an email to cs@efeglasses.com. We will get back to you in 24 hours.

Notice

If your tracking shows 'delivered' but you haven't received the package, please contact us within 3 business days.

After this period, you'll need to work directly with the shipping carrier to resolve the issue.